Ramp Services

In ramp handling, every second counts and we are 100% dedicated to ensuring that our customers’ tight schedules are met. Through our modern ramp services, we deliver a wide range of aircraft handling functions, including aircraft loading and unloading, technical support functions, provision of pushback vehicles, air start units, air conditioning units, ground power units, potable water units and toilet servicing units.

Baggage Handling

Marshaling

Parking

Cooling/Heating

Loading/Unloading

Air Start

Safety

Moving of Aircraft

Toilet Services

Water Services

Cabin Equipment

Cabin Material Storage

Ice/Snow Removal

Catering Ramp Services

Ramp to Flight-deck Communications

Our customer services staff are the key interface between our airline partners and their passengers and play a leading role in offering the care that is critical to successful ground handling operations. Our team of professionally trained employees ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.

For passengers requiring extra support, our employees are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility.

Passenger Services

Keeping air travel safe

Employing the latest techniques in crime prevention our Security Services provide baggage and passenger screening, profiling, aircraft security sweeps, anti-sabotage checks, security patrol and escort services.

Check in services

Airport lounges

Gate activities

Airport ticketing

Airside bussing for passengers and crew

CIP lounges, meet and greet and VIP handling services

Arrival services

Lost and found facilities

Administration and supervision services

Assistance for passengers with reduced mobility

Station management services including transfers and disruptions

Load Control and Flight Operations

This includes a careful analysis of aeronautical activities and weather conditions. Meanwhile, our load planners ensure the safe departure of aircraft with maximum payload. Our control center maintains flight watch, monitors flight movements, provides airlines with 24-hour coverage and assists flights within VHF range.

Load control

Communications

Aircraft interior and exterior cleaning

Airport Lounges

Our airport lounges are available 24 hours a day, seven days a week. Every lounge is fully equipped to meet the needs of customers from all airlines, no matter their class of travel. Comfortable seating, a full international buffet and business services – including PCs and fast Wi-Fi connections – are always available. In select lounges, priority buggy cars are available to shuttle passengers directly to their boarding gates.

Meet and Greet

Our professional assistants improve your whole airport experience, greeting you warmly before speeding you smoothly through airport formalities. We make your clients, family and friends feel special – and is great for first-time visitors. Many clients also take advantage of our peaceful lounges with business centers and complimentary refreshments.

Transfers between terminals

Our customer services staff are the key interface between our airline partners and their passengers and play a leading role in offering the care that is critical to successful ground handling operations. Our team of professionally trained employees ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.

For passengers requiring extra support, our employees are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility.

Airport Meet & Greet

Baggage identification and onwards tagging

Delivery of arrival bags

Departure and arrivals support

Airport Lounges

Chauffeur services

City stops

Visa services

Trade & Corporate Services

Airshells

Airline station support services

Private Aviation

We are dedicated to the highest standards of aviation, and we continue to set new standards, working every day to refine the experience of travel and aviation worldwide. Our long-standing expertise and experience in handling heads of Industries to heads of states and royalty is unparalleled. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. We understand that discretion is one of the measures of excellence.

Our Pilot and Crew Services

Crew transport service

Crew hotel accommodation

An escort through immigration and security

A full flight brief to include weather and NOTAMs

Runway slot negotiation

Our Airport Services

Access to VIP lounge

24 hour aircraft security

De-icing

Fuelling services

VIP catering

Chauffeur services

In the terminal

We aren’t comfortable until you are comfortable. We make it our business to consider every element of the customer journey, including a kerbside meet and greet, and fast and careful luggage handling. We also have a suite of VIP lounge facilities available.

Arrival Services

A meet and greet service, and escort through formalities

Personalised luggage handling to customs hall

Luggage transfer from customs hall to passenger vehicle

Departure Services

A kerbside meet and greet service

An escort through departure controls

VIP lounge facilities

Personalised luggage handling

VIP limousine transfer to aircraft steps

Security Services

We follow international best practice at every location, working closely with airport and government authorities to ensure full compliance with local and international security regulations, whilst also investing in technology and training to drive continuous improvement.

Aircraft guarding

Valuable cargo handling/storage

Secure cabin cleaning

Passenger screening

Employee screening

Aircraft security sweeps

Anti-sabotage checks

Security patrols

Additional security escorts and services

Baggage screening and transportation

Security supervision of catering facilities, preparation and transportation

Secure storage and physical examination of cargo and post office mail

Aircraft Appearance

When it comes to ensuring our customers’ aircrafts are spotless inside and out, commercial airliners receive the same exact attention as private jets.

All litter and waste disposal

Cabin dressing

Disinfecting and sanitising

Clean and search

Full interior and exterior cleaning services

We also offer an integrated clean and search service. This service aims to make the departure process more efficient for our customers. We undertake a mandatory search as the aircraft is cleaned, thus eliminating the need for a separate search prior to departure.

Our Cargo Services

Cargo Handling

We offer premium cargo handling services for passenger belly cargo and freighter cargo. With best-in-class facilities and state-of-the- art cargo handling support technologies, our handling services are diligent and efficient. We move our customers’ cargo smoothly from one destination to another, tracking its progress the whole way

Cargo Handling Services

Warehousing services and equipment supply

Export cargo acceptance and flight build up services

Import cargo flight breakdown and delivery services

Transfer and transit services

Customs control services with document handling and irregularities management

Automated and semi automated facility catering to premium and economy carriers

Mail handling services including express options

Live animal handling services

Perishable, dangerous and valuable goods handling services

Express handling facility

Customer self-handling facility