Ramp Services
In ramp handling, every second counts and we are 100% dedicated to ensuring that our customers’ tight schedules are met. Through our modern ramp services, we deliver a wide range of aircraft handling functions, including aircraft loading and unloading, technical support functions, provision of pushback vehicles, air start units, air conditioning units, ground power units, potable water units and toilet servicing units.
Our customer services staff are the key interface between our airline partners and their passengers and play a leading role in offering the care that is critical to successful ground handling operations. Our team of professionally trained employees ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.
For passengers requiring extra support, our employees are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility.
Passenger Services
Keeping air travel safe
Employing the latest techniques in crime prevention our Security Services provide baggage and passenger screening, profiling, aircraft security sweeps, anti-sabotage checks, security patrol and escort services.
Load Control and Flight Operations
This includes a careful analysis of aeronautical activities and weather conditions. Meanwhile, our load planners ensure the safe departure of aircraft with maximum payload. Our control center maintains flight watch, monitors flight movements, provides airlines with 24-hour coverage and assists flights within VHF range.
Airport Lounges
Our airport lounges are available 24 hours a day, seven days a week. Every lounge is fully equipped to meet the needs of customers from all airlines, no matter their class of travel. Comfortable seating, a full international buffet and business services – including PCs and fast Wi-Fi connections – are always available. In select lounges, priority buggy cars are available to shuttle passengers directly to their boarding gates.
Meet and Greet
Our professional assistants improve your whole airport experience, greeting you warmly before speeding you smoothly through airport formalities. We make your clients, family and friends feel special – and is great for first-time visitors. Many clients also take advantage of our peaceful lounges with business centers and complimentary refreshments.
Transfers between terminals
Our customer services staff are the key interface between our airline partners and their passengers and play a leading role in offering the care that is critical to successful ground handling operations. Our team of professionally trained employees ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.
For passengers requiring extra support, our employees are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility.
Private Aviation
We are dedicated to the highest standards of aviation, and we continue to set new standards, working every day to refine the experience of travel and aviation worldwide. Our long-standing expertise and experience in handling heads of Industries to heads of states and royalty is unparalleled. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. We understand that discretion is one of the measures of excellence.
Our Pilot and Crew Services
Our Airport Services
In the terminal
Arrival Services
Departure Services
Security Services
Aircraft Appearance
When it comes to ensuring our customers’ aircrafts are spotless inside and out, commercial airliners receive the same exact attention as private jets.
Our Cargo Services
Cargo Handling
We offer premium cargo handling services for passenger belly cargo and freighter cargo. With best-in-class facilities and state-of-the- art cargo handling support technologies, our handling services are diligent and efficient. We move our customers’ cargo smoothly from one destination to another, tracking its progress the whole way