Ramp Services
In ramp handling, every second counts and we are 100% dedicated to ensuring that our customers’ tight schedules are met. Through our modern ramp services, we deliver a wide range of aircraft handling functions, including aircraft loading and unloading, technical support functions, provision of pushback vehicles, air start units, air conditioning units, ground power units, potable water units and toilet servicing units.
Baggage Handling
Marshaling
Parking
Cooling/Heating
Loading/Unloading
Air Start
Safety
Moving of Aircraft
Toilet Services
Water Services
Cabin Equipment
Cabin Material Storage
Ice/Snow Removal
Catering Ramp Services
Ramp to Flight-deck Communications
Our customer services staff are the key interface between our airline partners and their passengers and play a leading role in offering the care that is critical to successful ground handling operations. Our team of professionally trained employees ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.
For passengers requiring extra support, our employees are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility.
Passenger Services
Keeping air travel safe
Employing the latest techniques in crime prevention our Security Services provide baggage and passenger screening, profiling, aircraft security sweeps, anti-sabotage checks, security patrol and escort services.
Check in services
Airport lounges
Gate activities
Airport ticketing
Airside bussing for passengers and crew
CIP lounges, meet and greet and VIP handling services
Arrival services
Lost and found facilities
Administration and supervision services
Assistance for passengers with reduced mobility
Station management services including transfers and disruptions
Load Control and Flight Operations
This includes a careful analysis of aeronautical activities and weather conditions. Meanwhile, our load planners ensure the safe departure of aircraft with maximum payload. Our control center maintains flight watch, monitors flight movements, provides airlines with 24-hour coverage and assists flights within VHF range.
Load control
Communications
Aircraft interior and exterior cleaning
Airport Lounges
Our airport lounges are available 24 hours a day, seven days a week. Every lounge is fully equipped to meet the needs of customers from all airlines, no matter their class of travel. Comfortable seating, a full international buffet and business services – including PCs and fast Wi-Fi connections – are always available. In select lounges, priority buggy cars are available to shuttle passengers directly to their boarding gates.
Meet and Greet
Our professional assistants improve your whole airport experience, greeting you warmly before speeding you smoothly through airport formalities. We make your clients, family and friends feel special – and is great for first-time visitors. Many clients also take advantage of our peaceful lounges with business centers and complimentary refreshments.
Transfers between terminals
Our customer services staff are the key interface between our airline partners and their passengers and play a leading role in offering the care that is critical to successful ground handling operations. Our team of professionally trained employees ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.
For passengers requiring extra support, our employees are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility.
Airport Meet & Greet
Baggage identification and onwards tagging
Delivery of arrival bags
Departure and arrivals support
Airport Lounges
Chauffeur services
City stops
Visa services
Trade & Corporate Services
Airshells
Airline station support services
Private Aviation
We are dedicated to the highest standards of aviation, and we continue to set new standards, working every day to refine the experience of travel and aviation worldwide. Our long-standing expertise and experience in handling heads of Industries to heads of states and royalty is unparalleled. We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. We understand that discretion is one of the measures of excellence.
Our Pilot and Crew Services
Crew transport service
Crew hotel accommodation
An escort through immigration and security
A full flight brief to include weather and NOTAMs
Runway slot negotiation
Our Airport Services
Access to VIP lounge
24 hour aircraft security
De-icing
Fuelling services
VIP catering
Chauffeur services
In the terminal
We aren’t comfortable until you are comfortable. We make it our business to consider every element of the customer journey, including a kerbside meet and greet, and fast and careful luggage handling. We also have a suite of VIP lounge facilities available.
Arrival Services
A meet and greet service, and escort through formalities
Personalised luggage handling to customs hall
Luggage transfer from customs hall to passenger vehicle
Departure Services
A kerbside meet and greet service
An escort through departure controls
VIP lounge facilities
Personalised luggage handling
VIP limousine transfer to aircraft steps
Security Services
Aircraft guarding
Valuable cargo handling/storage
Secure cabin cleaning
Passenger screening
Employee screening
Aircraft security sweeps
Anti-sabotage checks
Security patrols
Additional security escorts and services
Baggage screening and transportation
Security supervision of catering facilities, preparation and transportation
Secure storage and physical examination of cargo and post office mail
Aircraft Appearance
When it comes to ensuring our customers’ aircrafts are spotless inside and out, commercial airliners receive the same exact attention as private jets.
All litter and waste disposal
Cabin dressing
Disinfecting and sanitising
Clean and search
Full interior and exterior cleaning services
We also offer an integrated clean and search service. This service aims to make the departure process more efficient for our customers. We undertake a mandatory search as the aircraft is cleaned, thus eliminating the need for a separate search prior to departure.
Our Cargo Services
Cargo Handling
We offer premium cargo handling services for passenger belly cargo and freighter cargo. With best-in-class facilities and state-of-the- art cargo handling support technologies, our handling services are diligent and efficient. We move our customers’ cargo smoothly from one destination to another, tracking its progress the whole way